In times of uncertainty and your peace of mind, we recommend you select a flexible rate with free cancellation. If your plans change, you can always cancel free of charge until the cancellation expires.

예상 도착 시간을 스테이오케이 마스트리흐트에 미리 알려주십시오. 예약 시 별도 요청란에 기재하거나 예약 확인서에 기재된 숙소 연락처로 직접 연락하셔도 됩니다. 현재 이 숙소는 코로나19(COVID-19)에 대응하기 위해 추가 안전 및 위생 조치를 실시하고 있습니다. Please note that all guests must show a valid passport/ identity card/ drivers licence at check in. Please note when booking a Double/Twin Room, it is possible that you will be staying in a 4 to 6 bed dorm. The remaining (bunk) beds will not be available for other guests. Please note that the beds are not made, but bed linen will be provided and guests are required to make their own bed upon arrival. Towels are available at a surcharge. Electrical outlets are available for guests to plug in their own notebook or smart phone. Guests are requested to inform the property when children are coming along. When travelling with children younger than 13 years old, it is required to book a private room. Please inform Stayokay about your travel companions. This can be added in the Special Request box while making the reservation. Due to the Friday Night Salsa Parties that will last until 01:30, guests may experience some noise disturbance. More quiet rooms are available upon request. Please note the following policies apply for group bookings of 21 persons or more with a minimum reservation value of 1.500 euro's: - Please note that the full amount has to be paid minimum 1 month prior to arrival. Stayokay will contact the main booker directly with payment details. Groups may cancel at no charge 10% of the total capacity up to 7 days prior to arrival. Groups will be exempt from any charge if cancellations amounting to more than 10% of the booking up to the entire booking are made at least 61 days prior to arrival. Groups will be charged 50% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 41 to 60 days prior to arrival. Groups will be charged 75% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 22 to 40 days prior to arrival. Groups will be charged 90% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 8 to 21 days prior to arrival. Groups will be charged 100% of the total reservation value if cancellations of the entire booking are made 7 or fewer days prior to arrival.